Privacy policy

Privacy Policy

Last updated: 17 June 2026

TheraluxVet operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (“Services”). TheraluxVet is powered by Shopify technology, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use and disclose your personal data when you visit or use our Services, make purchases or take other actions through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs the collection, processing and disclosure of your personal data.

Please read this Privacy Policy carefully. By using any of the Services, you confirm that you have read this Privacy Policy and understand how your data is collected, used and disclosed as described in this Privacy Policy.

Personal data we collect or process

When we use the term “personal data”, we mean information that identifies you or another person, or that can reasonably be linked to you or another person. Personal data does not include information that has been collected anonymously or rendered non-identifiable so that it cannot be used to identify you or reasonably linked to you.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal data, including inferences drawn from personal data:

  • Contact details, including name, address, billing address, shipping address, phone number and email address.
  • Financial information, including credit card, debit card and bank account numbers, payment card details, financial account information, transaction details, payment details and other payment verification details.
  • Account information, including username, password, security questions, preferences and settings.
  • Transaction information, including products that you view, add to your cart, add to a wishlist, purchase, return, exchange or cancel, as well as your previous transactions.
  • Communications with us, including information you provide when communicating with us, for example when submitting a customer support enquiry.
  • Device information, including information about the device, browser or network connection you use, your IP address and other personal identifiers.
  • Usage information, including information about your interaction with the Services, such as how and when you interact with or navigate the Services.

Sources of personal data

We may collect personal data from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, interact with us or otherwise provide us with personal data.
  • Automatically through the Services, including from your device when you use our products or services or visit our websites, and through cookies and similar technologies.
  • Through our service providers, including when we use them to provide certain technology and when they collect or process your personal data on our behalf.
  • From Shopify Partners or other third parties.

How we use your personal data

Depending on how you interact with us or which Service you use, we may use your personal data for the following purposes.

Providing, personalising and improving the Services

We use your personal data to provide the Services to you, including fulfilling our contract with you, processing your payments, fulfilling orders, remembering your preferences and products that may interest you, sending notifications related to your account, processing purchases, returns, exchanges and other transactions, creating, maintaining and otherwise managing your account, arranging deliveries, facilitating possible returns and exchanges, enabling reviews and creating a personalised shopping experience for you, such as recommending products related to your purchases. This may include the use of your personal data to better personalise and improve the Services.

Marketing and advertising

We use your personal data for marketing and advertising purposes, such as sending marketing, advertising and promotional communications by email, text message or postal mail, and showing you online advertisements for products and services on the Services or on other websites. This may include advertising based on products you have previously purchased or added to your cart, as well as other previous activity in the Services.

Security and fraud prevention

We use your personal data to verify your account, provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, dangerous or harmful activity, protect general security and secure our Services. If you choose to use the Services and register an account, you are responsible for keeping your account login credentials secure. We strongly recommend that you do not share your username, password or other login details with anyone else.

Communicating with you

We use your personal data when providing customer support, responding to you, providing effective services and maintaining our business relationship with you.

Legal reasons

We use your personal data to comply with applicable laws or respond to legitimate legal processes, including requests from law enforcement authorities or government agencies, when investigating or participating in civil discovery, potential or actual litigation or other contentious legal proceedings, or when investigating possible violations of our terms or policies.

How we disclose your personal data

In certain cases, we may disclose your personal data to third parties for lawful purposes in accordance with this Privacy Policy. Such circumstances may include the following:

  • To Shopify, vendors and other third parties who perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and delivery.
  • To business and marketing partners in order to provide you with marketing services and advertisements. For example, we use Shopify to support personalised advertising to you with third parties based on how you act online across different merchants and websites. Our business and marketing partners use information in accordance with their own privacy notices. Depending on where you live, you may have the right to ask us not to share information about you for the purpose of showing you targeted advertising and marketing based on your online activity across different merchants and websites.
  • When you direct, request or otherwise consent to the disclosure of certain information to third parties, such as for products to be shipped to you or through your use of social media widgets or login integrations.
  • With our affiliates or otherwise within our corporate group.
  • In connection with business transactions, such as a merger or bankruptcy, in order to comply with applicable legal obligations, including responding to subpoenas, search warrants and similar requests, to enforce applicable Terms of Service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Our relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal data about your use of the Services in order to provide and improve the Services for you. Information you submit to the Services is transmitted to and shared with Shopify and third parties who may be located in countries other than your country of residence, in order to provide and improve the Services.

In addition, we use certain enhanced Shopify features that include information obtained from your interaction with our store, other merchants and Shopify, to help protect, grow and improve our business. In order to provide these enhanced features, Shopify may use personal data collected from your interaction with our store, other merchants and Shopify. In these cases, Shopify is responsible for processing your personal data, including responding to your requests to exercise the rights you have regarding the use of your personal data for these purposes.

If you would like more information about Shopify’s use of your personal data and any rights you may have, you can review Shopify’s Consumer Privacy Policy. Depending on where you live, you may have certain rights regarding your personal data under Shopify’s privacy policy here: Shopify’s privacy policy.

Third-party websites and links

The Services may contain links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with us or that we do not control, you should review their privacy and security practices and other terms of use. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness or reliability of information found on those websites.

Information you provide in public or semi-public areas, including information you share on third-party social media platforms, may also be visible to other users of the Services and/or users of those third-party platforms without restrictions on its use by us or by third parties. Our inclusion of such links does not in itself imply any endorsement of the content of such platforms or of their owners or operators, except as stated in the Services.

Children’s data

The Services are not intended for use by children, and we do not knowingly collect personal data from children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal data, you may contact us using the contact details provided below and request that such personal data be deleted.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” personal data of individuals under the age of 16, as those terms are defined under applicable law.

Security and retention of your data

Please note that no security method is perfect or impenetrable, and we cannot guarantee “perfect security”. In addition, information you send to us may not be secure during transmission. We recommend that you do not use insecure channels to transmit sensitive or confidential information to us.

The length of time for which we retain your personal data depends on various factors, such as whether we need the data to maintain your account, provide the Services to you, fulfil our legal obligations, resolve disputes or enforce applicable agreements and policies.

Your rights and choices

Depending on where you live, you may have some or all of the rights listed below regarding your personal data. These rights are not absolute, may apply only in certain circumstances, and in some cases we may refuse your request as permitted by law.

Right of access / right to know

You may have the right to request access to the personal data we maintain about you.

Right to deletion

You may have the right to request that we delete personal data we maintain about you.

Right to correction

You may have the right to request that we correct inaccurate personal data we maintain about you.

Right to portability

You may have the right to receive a copy of the personal data we maintain about you and request that we transfer it to a third party, in certain circumstances and subject to certain exceptions.

Managing communication preferences

We may send you promotional emails, and you can opt out of receiving these at any time by using the unsubscribe option shown in the emails we send you. If you opt out, we may still send you non-promotional emails, such as emails relating to your account or orders you have placed.

If you live in the United Kingdom or the European Economic Area, and unless otherwise provided by exceptions and limitations under local law, you may exercise the following rights in addition to the rights described above.

Objection to processing and restriction of processing

You may have the right to request that we stop or restrict the processing of your personal data for certain purposes.

Withdrawal of consent

Where we are required to request your consent for the processing of your personal data, you have the right to withdraw that consent. If you withdraw your consent, this does not affect the lawfulness of any processing based on your consent before its withdrawal.

You can exercise any of these rights as described in the Services or by contacting us using the contact details below. If you would like more information about how Shopify uses your personal data and what rights you may have, including rights relating to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising these rights. We may need to verify your identity before fulfilling your requests, as permitted or required by applicable law. In accordance with applicable law, you may appoint an authorised representative to submit requests on your behalf in order to exercise your rights. Before accepting such a request from a representative, we require the representative to provide proof that you have authorised them to act on your behalf, and we may need to require you to verify your identity directly with us. We will respond to your request promptly as required by applicable law.

Complaints

If you have any complaints about how we process your personal data, please contact us using the contact details below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details below or by lodging a complaint with your local data protection authority. For the European Economic Area, you can find a list of responsible data protection authorities here.

International transfers

Please note that we may transfer, store and process your personal data outside your country of residence.

If we transfer your personal data outside the European Economic Area or the United Kingdom, we rely on recognised transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or other equivalent agreements issued by the competent authority in the United Kingdom, as applicable, unless the data is transferred to a country that has been found to provide an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, for example when we change our practices or for other operational, legal or regulatory reasons. We will publish the updated Privacy Policy on this website, update the “Last updated” date and provide notice as required by applicable law.

Contact us

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any rights available to you, please call +358 40 706 9616, email us at info@theraluxvet.fi or contact us at Kukkumäentie 2, 40600 Jyväskylä, Finland.

In accordance with applicable data protection laws, we are the controller of your personal data.